support.sangoma.comSangoma Technologies - Powered by Kayako Help Desk Software

Sales Customer Service All requests submitted to the Customer Service staff must be limited to general questions or billing inquiries. The Customer Service department is unable to assist with sales inquiries or provide any level of technical support assistance. Requests for technical support will be automatically closed. Please review the options here for support assistance. English (U.S.) SANGOMA END - HIDE LANGUAGE DROP DOWN -- Login Remember me Lost password SANGOMA END - Removed because of LoginShare problems -- Forgot your password? Register for an Account Home -- Welcome to Sangoma Customer Support Sangoma prides itself in delivering world-class Customer Support to ensure your business with the best communication performance. Whether you are an SMB (small-to-medium Business), Enterprise or larger service provider, our various levels of support packages, along with implementation & deployment services guarantees your business with tailored support that meets your needs. Our global Support team with in-depth industry and product knowledge ensures you receive the support and services you need, when you need it. Sangoma provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and Asia Pacific. Our partners and customers can rely on Sangoma’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support. Our CSEs provide technical support directly to Empowered by Sangoma Channel Partner or End Users (support recipient). Simply login to here with your Sangoma Portal account to begin. If you do not have an account, please create an account on the Sangoma Portal or click here. Direct email access is not accepted for Ticket Creation. Phone access is not accepted until a valid ticket is created via the web. FreePBX Read More... PBXact & PBXact Cloud Read More... Phones Read More... SIPStation & FAXStation Read More... Vega Gateways Read More... SBC, MSBG and NSG Read More... Telecom & Datacom Cards Read More... FreePBX All FreePBX customers looking for support on Commercial Modules would login with the same username and password you used to purchase your commercial modules. If you are a FreePBX customer looking for Paid Support and have not purchased support credits or created your account for our Portal/Store, yet please review this wiki link. Otherwise, login with the same username and password you used to purchase your support credits. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ PBXact & PBXact Cloud All PBXact & PBXact Cloud customers either have a Sangoma Portal account or purchased their system through a reseller who would have your login information for our support and portal site. Please login with the same username and password here to open a support ticket or contact your reseller for this information. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ Phones Phone support requires an account on the Sangoma Portal to login to the support site. Please follow this wiki link on how to create an account. We offer free basic support on Sangoma Phones connecting with FreePBX and PBXact only. http://wiki.freepbx.org/display/FPAS/How+to+Create+a+Portal+Account Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ SIPStation & FAXStation All SIPStation & FAXStation customers already have an account login that was used to buy and manage and can login with the same username and password here. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ Vega Gateways All Vega Gateway customers looking for Support and have not purchased a Support Maintenance or created your account for our Portal/Store, yet please review this wiki link. Otherwise, login with the same username and password you used to purchase your support maintenance. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ Session Border Controllers, Multi-Service Business Gateways & Netborder SS7 Gateway All SBC, MSBG and NSG customers looking for Support and have not purchased a Support Maintenance or created your account for our Portal/Store, yet please review this wiki link. Otherwise, login with the same username and password you used to purchase your support maintenance. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ Telecom & Datacom Cards All Telecom & Datacom Card customers will continue to have Free Support access. Product Registration will be required, please be sure to have the Card Serial Number available. Free of charge, we offer our online knowledgebase providing you access to Step-by-step Installation & configuration Instructions, Software upgrades and drivers, Frequently Asked Questions, Troubleshooting & Debugging. Visit the Wiki now ➔ Help Desk Software by Kayako...